The paper is aimed is to understand how Total Quality Management (TQM) can act as a foundation for developing Corporate Social Responsibility (CSR) within Public Organizations, especially those wishing to make an approach towards excellence in order to optimize decision-making, to improve human resource management, public finance and quality of public services.
Are CSR and Total Quality management compatible?
GAZZOLA, PATRIZIA
2013-01-01
Abstract
The paper is aimed is to understand how Total Quality Management (TQM) can act as a foundation for developing Corporate Social Responsibility (CSR) within Public Organizations, especially those wishing to make an approach towards excellence in order to optimize decision-making, to improve human resource management, public finance and quality of public services.
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