Despite considerable investments made worldwide in e-government initiatives in the past years, whether e-government succeeded in achieving the expected benefits in terms of increased efficiency, effectiveness and quality in the delivery of services is still under discussion. This chapter proposes an evaluation of the outcomes of the National Action Plan (NAP) for the diffusion of e-government at the local level in Italy. The evaluation considers whether the implementation of the projects funded under the action plan determined positive effects at the country level in terms of an increase in the value generated for different stakeholders. The discussion of data from both national and international secondary sources shows that during the period in which the benefits of the NAP should have become apparent no positive effects have emerged with evidence. The chapter argues that this depends on some of the principles the NAP has been based on that limited its capability of achieving the expected results.

A Country Level Evaluation of the Impact of E-government: the Case of Italy

CASTELNOVO, VALTER
2013-01-01

Abstract

Despite considerable investments made worldwide in e-government initiatives in the past years, whether e-government succeeded in achieving the expected benefits in terms of increased efficiency, effectiveness and quality in the delivery of services is still under discussion. This chapter proposes an evaluation of the outcomes of the National Action Plan (NAP) for the diffusion of e-government at the local level in Italy. The evaluation considers whether the implementation of the projects funded under the action plan determined positive effects at the country level in terms of an increase in the value generated for different stakeholders. The discussion of data from both national and international secondary sources shows that during the period in which the benefits of the NAP should have become apparent no positive effects have emerged with evidence. The chapter argues that this depends on some of the principles the NAP has been based on that limited its capability of achieving the expected results.
2013
9781466641730
File in questo prodotto:
File Dimensione Formato  
A Country Level Evaluation of the Impact of E-government.pdf

accesso aperto

Tipologia: Documento in Pre-print
Licenza: DRM non definito
Dimensione 515.6 kB
Formato Adobe PDF
515.6 kB Adobe PDF Visualizza/Apri

I documenti in IRIS sono protetti da copyright e tutti i diritti sono riservati, salvo diversa indicazione.

Utilizza questo identificativo per citare o creare un link a questo documento: https://hdl.handle.net/11383/1777315
 Attenzione

L'Ateneo sottopone a validazione solo i file PDF allegati

Citazioni
  • ???jsp.display-item.citation.pmc??? ND
  • Scopus 4
  • ???jsp.display-item.citation.isi??? 4
social impact