Connected Government requires different government organizations to connect seamlessly across functions, agencies, and jurisdictions in order to deliver effective and efficient services to citizens and businesses. In the countries of the European Union, this also involves the possibility of delivering cross-border services, which is an important step toward a truly united Europe. To achieve this goal, European citizens and businesses should be able to interact with different public administrations in different Member States in a seamless way to perceive them as a single entity. Interoperability, which is a key factor for Connected Government, is not enough in order to achieve this result, since it usually does not consider the social dimension of organizations. This dimension is at the basis of co-operability, which is a form of non-technical interoperability that allows different organizations to function together essentially as a single organization. In this chapter, it is argued that, due to their unique capacity of coupling several technologies and processes with interpersonal styles, awareness, communication tools, and conversational models, the integration of social computing services and tools within inter-organizational workflows can make them more efficient and effective. It can also support the “learning” process that leads different organizations to achieve co-operability.

Social Computing and Cooperation Services for Connected Government and Cross-Boundary Services Delivery

CASTELNOVO, VALTER
2014

Abstract

Connected Government requires different government organizations to connect seamlessly across functions, agencies, and jurisdictions in order to deliver effective and efficient services to citizens and businesses. In the countries of the European Union, this also involves the possibility of delivering cross-border services, which is an important step toward a truly united Europe. To achieve this goal, European citizens and businesses should be able to interact with different public administrations in different Member States in a seamless way to perceive them as a single entity. Interoperability, which is a key factor for Connected Government, is not enough in order to achieve this result, since it usually does not consider the social dimension of organizations. This dimension is at the basis of co-operability, which is a form of non-technical interoperability that allows different organizations to function together essentially as a single organization. In this chapter, it is argued that, due to their unique capacity of coupling several technologies and processes with interpersonal styles, awareness, communication tools, and conversational models, the integration of social computing services and tools within inter-organizational workflows can make them more efficient and effective. It can also support the “learning” process that leads different organizations to achieve co-operability.
9781466660823
File in questo prodotto:
File Dimensione Formato  
Social-Computing-and-Cooperation-Services-for-Connected-Government-and-Cross-Boundary-Services-Delivery.pdf

accesso aperto

Tipologia: Documento in Pre-print
Licenza: DRM non definito
Dimensione 1.19 MB
Formato Adobe PDF
1.19 MB Adobe PDF Visualizza/Apri

I documenti in IRIS sono protetti da copyright e tutti i diritti sono riservati, salvo diversa indicazione.

Utilizza questo identificativo per citare o creare un link a questo documento: http://hdl.handle.net/11383/1953920
 Attenzione

Attenzione! I dati visualizzati non sono stati sottoposti a validazione da parte dell'ateneo

Citazioni
  • ???jsp.display-item.citation.pmc??? ND
  • Scopus 0
  • ???jsp.display-item.citation.isi??? 0
social impact